1. Introduction Sol Veterinary Hospice & Euthanasia, Inc. ("Sol," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
2. Information We Collect We may collect the following types of personal information:
Information you provide directly:
Name, address, phone number, and email address
Pet information including name, species, breed, age, and medical history
Payment information processed securely through Stripe
Appointment and scheduling information submitted through Acuity Scheduling
Photos or images you voluntarily share with us
Information collected automatically:
Website usage data including pages visited, time spent, and browser type
IP address and device information
Cookies and similar tracking technologies through Squarespace
3. How We Use Your Information We use the information we collect to:
Schedule and provide veterinary services
Process payments securely
Communicate with you regarding your appointment
Forward records to your primary veterinarian with your consent
Send appointment confirmations and follow up communications
Improve our website and services
Comply with applicable laws and veterinary regulations
Honor your pet on our social media with your explicit permission
4. How We Share Your Information Sol does not sell your personal information. We may share your information only in the following limited circumstances:
Service Providers — We work with trusted third party service providers including Squarespace (website), Acuity Scheduling (appointments and intake forms), and Stripe (payments). These providers have their own privacy policies and are contractually obligated to protect your information.
Primary Veterinarian — With your consent, we will forward a record of services to your pet's primary veterinarian.
Cremation Partner — Information necessary to facilitate aftercare arrangements will be shared with our cremation partner.
Legal Requirements — We may disclose your information if required by law, court order, or governmental authority including California Veterinary Medical Board requirements.
5. Payment Information All payment information is processed securely through Stripe. Sol does not store your credit card or banking information on our servers. Please refer to Stripe's Privacy Policy for information on how your payment data is handled.
6. Photos and Social Media We will only share photos or remembrances of your pet on our social media platforms with your explicit written consent as collected through our intake form. You may withdraw this consent at any time by contacting us directly.
7. Data Retention We retain your personal information and pet medical records in accordance with California veterinary medical record retention requirements. Financial records are retained in accordance with applicable tax and accounting regulations.
8. Your Rights As a California resident you have rights under the California Consumer Privacy Act (CCPA) including:
The right to know what personal information we collect and how it is used
The right to request deletion of your personal information
The right to opt out of the sale of your personal information (Sol does not sell personal information)
The right to non-discrimination for exercising your privacy rights
To exercise any of these rights please contact us directly at the information below.
9. Cookies Our website is hosted on Squarespace which uses cookies to improve your browsing experience and analyze website traffic. You may adjust your browser settings to decline cookies, however some features of the website may not function properly as a result.
10. Children's Privacy Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy Sol reserves the right to update this Privacy Policy at any time. We will post the revised policy on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the revised policy.
12. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy please contact us at: Sol Veterinary Hospice & Euthanasia, Inc. Santa Barbara, California [solveterinary@gmail.com] [805-335-2030]
